Terms &
Conditions
- Web 4 Galaxy
Updated On : 20.05.2020
Under no circumstance is pornography permitted. Nudity, adult-oriented e-commerce stores, and similar are allowed if the content is legal in India. Web 4 Galaxy will be the sole arbiter as to what constitutes a violation of this provision.
Search Engine Optimization (SEO) farms or similar are strictly forbidden on Web 4 Galaxy servers and networks. SEO farms create undue strain and resource abuse on any given server and affect all clients.
Banner rotation services and link exchange networks are not permitted.
Off-site media storage is not permitted.
Operating a public mirror site is not permitted.
Running a proxy or anonymizer, whether publicly accessible or protected, is not permitted.
Prime bank or bank debenture-related sites, lottery sites, muds or online RPGs, hate sites, hacker-related sites, sites promoting illegal activity, IP scanner or other hacking tools, mail bombing or spam scripts, or forums and websites that distribute or promote warez content are expressly forbidden.
Bit torrent applications, trackers, and clients as well as any file-sharing/peer-to-peer activities are forbidden.
The operation of gaming servers (such as but not limited to Minecraft, Counter-Strike, Half-Life, battlefield1492) are forbidden.
Web spiders and indexers are not permitted.
Spamming is not allowed.
The above mentioned services / web content create undue system load on our servers. All violations will be shut down immediately and may result in account suspension and/or termination. No refund will be provided in such cases.
Fake hits through API, single IP or other malicious sources will not be entertained. Any attempts to undermine or cause harm to a Web 4 Galaxy Internet Solutions server or customer of Web 4 Galaxy is strictly prohibited.
The client is solely responsible for the content or data hosted at his/her website/server. He/she will be directly responsible for any legal action that may arise due to content hosted at his/her website/server. If asked by government authorities, Web 4 Galaxy has full rights to share client’s details/data even without client’s approval.
Domain Registration:
If some other party is able to get the domain name (that you have applied for) registered prior to you, then Web 4 Galaxy cannot and shall not be held liable in such case. In case of any dispute arising out of this, the company’s liability shall be restricted purely to making refund of the amount received by it for a new domain request and not beyond.
If in case the client has wrongly spelled his domain name then no refund will be applicable following the registration of domain.
You acknowledge that you have read ICANN Registrant Rights and have understood the responsibilities and rights that registrants (you) have with their domain registrar (Web 4 Galaxy) when they have a domain name registered through them.
Domain Renewals:
You acknowledge that it’s your responsibility to keep records and maintain reminders regarding the expiry of any service. As a convenience to the client, and not as a binding commitment, we may notify him of any expiring services or services due for renewal, via email message sent to the contact information associated with the customer in the Web 4 Galaxy’s database. Should renewal fees go unpaid for a service, the service will expire automatically & Web 4 Galaxy will not be responsible for any loss that may occur due to expiry/termination of services.
Domain Transfer:
Due to the unpredictable nature of the transfer process, no guarantees are made regarding the amount of time a specific transfer may take. If the transfer of the domain is done by Web 4 Galaxy. on behalf of the account holder, a handling fee may be incurred. If the customer cancels service during the transfer period for any reason, all charges are considered earned.
All domain Registration/Renewals/Transfers are governed by ICANN Policy.
Thus, you agree to have read, understood, and acknowledge to be bound legally by the Registrar Transfer Dispute Resolution Policy;ICANN Rules for Uniform Domain Name Dispute Resolution Policy; this Agreement; any Web 4 Galaxy policies and procedures that are or may be published from time to time by Web 4 Galaxy, ICANN, and/or the Registry Administrator chosen by ICANN.
It is the client’s responsibility to change the nameservers. The propagation time for changes to reflect would be 48-72 hours and it can even exceed due to registry problems, ISP issues or technical factors whatsoever. The company in all such cases cannot and shall not be held liable to for changing of nameservers or any delays associated with it. No complaint tickets in this regard shall be entertained also.
All genuine and valid password reset requests from owners originating from member control panel shall be processed and completed. In case of any disputes, the FTP log and other system specific details shall be made available to concerned government authorities, if a proper request is received from concerned authority.
The company can change its hosted servers at any time as per its necessary technical requirements and shall not be liable to update clients about such steps. Nor shall the company be under any obligation to notify clients about any technical emergency or server downtimes.
Our SLA agreement of 99.9% uptime is applicable only to Network availability and it does not take into account elements like emergency downtimes and Hardware failure.
Any action/processes that abuse/harm Web 4 Galaxy’s server or negatively impact other clients’ service experience is strictly prohibited.
Processes
Processes invoked by the web server, cron, shell or any other method should not exceed the following limitations:
Consume more than 50 MB of RAM.
Utilize in excess of 15 seconds of CPU time.
Number of open files should not exceed 64.
Create core dumps.
Number of simultaneous processes should not exceed 5.
Execute a script/binary that forks in a way to create a fork bomb.
Programs may not run in the background or listen on a network port. If you require a bot, service or daemon, you should consider a dedicated server, as very few shared web hosts allow this type of program.
All users are restricted to 15 concurrent MySQL/MSSQL connections.
Database servers should not be used as a hosted solution. Database access should only be used for the web site hosted by Web 4 Galaxy.
Remote database access is for administrative purposes only.
Any particular database that abuses/harms Web 4 Galaxy’s servers or negatively impact other clients’ service experience is strictly prohibitied. Web 4 Galaxy owns the rights to suspend or terminate any database that abuses/harms Web 4 Galaxys servers.
Web 4 Galaxy provides Lite Plus plan with 1 MYSQL and/or 1 MSSQL Database. Each Database size is limited to 500 MB and the total database size allowed is 1GB.
Web 4 Galaxy provides Silver plan with Unlimited MYSQL Databases. Each database size is limited to 500 MB and the total database size allowed is 5GB.
Web 4 Galaxy provides Silver Plus plan with Unlimited MYSQL Databases. Each database size is limited to 500 MB and the total database size allowed is 5GB
Web 4 Galaxy provides Gold plan with Unlimited MYSQL Databases. Each database size is limited to 500 MB and the total database size allowed is 10GB.
Files and Directories
The total number of inodes in an account may not exceed 75,000. Every file (a webpage, image, email, php file, directory, etc.) on your account uses up one (1) inode. This is not something we actively enforce and it will only become an issue if a client is causing problems for other people on the server. We will of course notify you if this is the case with a full explanation.
A directory cannot contain more than 2,500 immediate child files. This includes subdirectories themselves, but does not include files contained within those directories.
Web
Simultaneous IIS/Apache connections may not exceed 50 from one individual source at any given time.
Web processes should not fork or spawn subprocesses.
The number of hits on website hosted on shared server can’t exceed to more than 50,000 hits/day.
Email and Mailing Lists
Email ID size should be 500 MB each. Though you can create unlimited Email IDs.
Files in excess of 10 MB should not be sent via email.
Processes should not send outbound mail to more than 25 recipients at any given time. We impose a limitation of 25 Emails/5min.
POP connections are limited to 60 per hour.
SMTP connections (outbound email connections) are limited to 500 per hour per server account.
Mailing lists larger than 1,500 will require a semi dedicated, VPS, or dedicated server from us. Dividing one list into smaller parts to get around this limit is not allowed.
Any mailing list over 900 emails is only allowed in off peak times such as Saturday and Sunday or from 1am to 8am IST during the week.
Any mailing list must be throttled so that it sends an email every 6 seconds at the very minimum. If the mailing list software you are using doesn’t support throttling you must use something else. We do this as this keeps the server load from going very high and causing problems for other users. If you don’t do this you will be suspended.
We do not allow you to send to a mailing list you were given or that you bought. This is spamming and we have zero tolerance for this.
No Direct SMTP mailing system scripts are permitted. Mail should be relayed through the local MTA. Cron Jobs
All cron jobs must be ‘niced’ to 15 or greater (see the Unix manpage for “nice” for more information).
A cron job should not execute more frequently than once every 15 minutes. Logs
No server logs can be provided for the shared/reseller hosting account.
Cron Jobs
All cron jobs must be ‘niced’ to 15 or greater (see the Unix manpage for “nice” for more information).
A cron job should not execute more frequently than once every 15 minutes.
Logs
No server logs can be provided for the shared/reseller hosting account.
Web 4 Galaxy although have plenty of available system resources but to avoid too much consumption of resources by any single user; Web 4 Galaxy has placed limits on the amount of a server’s resources that any given user may consume and the same shall be applicable to you as well. While these are limits, server abuse is not limited to these policies and is up to Web 4 Galaxy’s discretion what constitutes server abuse.
On certain web hosting plans, Web 4 Galaxy does not place limits on the amount of particular resources a single client may use. Web 4 Galaxy makes every reasonable effort to provide clients with the disk space and bandwidth resources needed for their websites within the limitations of these Terms of Service. Web 4 Galaxy monitors all servers via automated and non-automated methods to help ensure no single client adversely impacts other clients located on the same server.
Please note that shared hosting plans are for website hosting, and the storage of backups, file repositories, music files, videos, photo archives, data storage in the form like .exe, .jpg, .png, .mp3, .mp4, .wav, .zip, .rar and similar are strictly prohibited. Violators of this policy may have their accounts terminated without refund. In case your website has videos then only .flv & .3gp formats are allowed with size limit as 4 MB/video.
Maximum 4% CPU resources & 50 MB RAM per account can be consumed in case of shared hosting and Web 4 Galaxy shall allow only 500 MB mail box size , 5 GB as total mail box size per domain. It is further clarified that in case of shared hosting maximum 250 mails can be sent per domain with total recipients 25 while mailing 25 mails per 5 min.
We allow 10 FTP per hosting account even in case of Unlimited Domains Hosting Plans.
Reselling in Shared Hosting Plans
Reselling is not allowed on shared hosting plans. If reselling is desired, a reseller plan must be purchased. All the domains for a particular shared hosting account need to have single ownership. Web 4 Galaxy holds the full right to suspend/terminate the shared hosting accounts that have domains with multiple ownerships.
Â
Reseller Hosting
Web 4 Galaxy will not entertain reseller’s clients’ queries.
Addon Domain is not allowed in Reseller Plans. The clients will not be able to add any domain as add-on domain & they need to add it as new cPanel account.
Each Database size for Reseller Hosting is limited to a maximum of 300 MB.
VPS/Dedicated Servers
Web 4 Galaxy provides root server access but in case the client uploads any applications or tamper with the server then Web 4 Galaxy will not be responsible for any mishappenings/server failure. The client will be solely responsible for the mishappenings and Web 4 Galaxy will not be liable for any support in order to restore the server to its previous state. Web 4 Galaxy’s support team may ask for the appropriate amount, to be paid by client, in order to restore the server (only if the backup is available).
Web 4 Galaxy forbids the use of unauthorized software or use of scripts or software runs on its servers that can cause the server to load beyond a reasonable level, as determined by Web 4 Galaxy. Third party script installation is at client’s own risk. Web 4 Galaxy will not be responsible for any data loss/ security issues that occur due to the third-party software that client installs at their end or get them installed by Web 4 Galaxy team. You agree that you shall use only authorized/ licensed software installed by Web 4 Galaxy as per your requirement. You will be directly responsible towards the software provider so far as the software is related and Web 4 Galaxy shall not be responsible in any manner either towards you or towards the software provider regarding any dispute, claim or any difficulty related to the software.
No client shall change the server passwords without intimating us. In case, any client does it, then he will be responsible for any downtime of server or services.
No server logs can be provided by Web 4 Galaxy to clients. In case, client has done the setup to manage server logs then only Web 4 Galaxy’s team can only assist the client in getting the logs.
In case, a particular VPS/Dedicated server is consuming high bandwidth then clients are liable to pay as per the bandwidth usage.
Get added as Pharmacy Sites’ Restriction
Please note that we do not host pharmacy sites on our servers. If it is brought to our notice by a complainant or if it is discovered that you are using our services to run a pharmacy business, then the reported site will be suspended with immediate effect and no refunds will be made in such a case. As a convenience to the client, and not as a binding commitment, we may inform the client and the complainant about the suspension of the site and reason for the same.
Email Server Usage
The mails in deleted folder will get automatically deleted after 30 days. Rest items will get automatically deleted after 3 months. (Not from the MS Outlook but from email server).
No client can use email server for data storage including the option of leaving a copy on the server.
Client is allowed to keep only relevant mails keeping in consideration the mailbox size limitations. Web 4 Galaxy allows only 500 MB mail box size and 5 GB as total mail box size per domain.
Service Rates
Customer/Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to him. Customer/Subscriber is aware that the company may prospectively change the specified rates and charges from time to time.
Payment
Establishment of any service is dependent upon receipt of stated charges by the Company. Subsequent payments are due on the anniversary date of the month for that month’s service or, on the annual renewal date in case of services purchased annually.
Payments are accepted only in the form of crossed Demand Drafts, Cheques, Credit Cards or any other payment option communicated by the company. Charges for all services are payable prior to the beginning of each service period. Failure to pay in no way relieves the customer from making full payment.
Web 4 Galaxy retains full rights to charge for or alter specifications or discontinue any of the services/ features offered under the various schemes at any time, without any prior notice.
It shall be our endeavor to set-up the server within stipulated time frame as defined in our SLA, upon the receipt of completed form along with the payment (realization). If however, there is a delay due to any unforeseen circumstances, the customers are requested to kindly bear with us. Additional or customized services are available at extra cost as applicable and as mentioned in the hosting scheme.
You accept that your account may be temporarily or permanently suspended without any prior notice or information to you in any event of non-payment from your side for any of Web 4 Galaxy’s services.
Payments and Fees
Cheques and Drafts returned for any reason are subject to returned item charge. Service will be interrupted on accounts that reach 7 days past due. Service interrupted for nonpayment may be subject to a reconnect charge fixed at the sole discretion of Web 4 Galaxy . Accounts not paid by due date may be subject to a late fee at the sole discretion of Web 4 Galaxy. If you desire to cancel your account, please raise a ticket in the member control panel 30 days in advance. Failure to notify cancellation in advance would result in services billed and payable for the next period.
Failure to Pay
The Company may temporarily deny all services provided or terminate this Agreement upon the failure of customer to pay charges when due. Such termination or denial will not relieve customer of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.
In case your hosting service expired before the expiration of your domain then the Parking page of our company is shown and it is removed when the payment of hosting renewal is realized to us.
You acknowledge that it’s your responsibility to keep records and maintain reminders regarding the expiry of any service. As a convenience to the client, and not as a binding commitment, we may notify him of any expiring services or services due for renewal, via email message sent to the contact information associated with the customer in the Web 4 Galaxy’s database. Should renewal fees go unpaid for a service, the service will terminate automatically & Web 4 Galaxy will not be responsible for any loss that may occur due to expiry/termination of services.
TDS
If any TDS is deducted on the professional services, then the credit for the same would be applicable only and only when the same is reflected in our 26AS for the corresponding quarter.
Fund Transfer
If for any reasons, you are managing two different member panel accounts then transfer of fund from one account to another account is not allowed. While sending offline payments, please make sure that you send us different DD/cheques for different accounts.
Any promotional offer introduced through the www.Web4Galaxy.com (Web 4 Galaxy) is available inside your Control Panel or while placing the order. Also, any promotional offer is contingent upon company achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers.
The promotion code is valid for a limited time only. Web 4 Galaxy reserves the right to modify or cancel it at any time.
- Each promotion code can be used only once, unless otherwise specified.
- Each promotion code applies only to qualifying items.
- Each promotion code applies only to new products sold by Web 4 Galaxy. It does not apply to the same products sold by other sellers.
- The promotion is subject to all restrictions set forth in the offer.
- Promotions are applicable only for the new customers and not the existing ones.
- The promotion code is not transferable and may not be resold.
- Promotion codes may not be combined with other offers.
- Limit one promotion code per customer.
- Void where prohibited.
- If you violate any of the Terms and Conditions, the promotion will be invalid, and the promotional code discount will not apply.
*** If you violate any of the Terms and Conditions, the promotion will be invalid, and the promotional code discount will not apply.
Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the complete details, specification & features of the service before buying it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us if the service in under money back guarantee. Our Policy for the cancellation and refund will be as follows:
www.web4galaxy.com may, but is under no obligation to, honor requests for refunds for the following reasons:
Irreparable defects with the software:
Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request.
Product not-as-described:
A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check thoroughly- video overviews, demo links, product samples and screen shots of each type of the product offered before making a purchase.
Some products/services come in refund class with some time limitations, the details of which are clearly mentioned on the website.
*The funds that are actually refunded may not be equal to the funds you requested due to one or more of the following factors:
Our refund policy, foreign exchange conversion fluctuations, Bank charges, which may be deducted by our bank and/or yours.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.
More than 18000+ active customers trust & 96% satisfaction to us, delivering daily about 100+ new orders.
Hundreds of partners around the world
Our Business Supporter & Service Partners.
Want to become our service partner?
Please contact us to become our service partner and grow together.